Privacy Policy
Your privacy matters to us. This policy explains what information we collect and how we use it.
Last updated: 3 July 2026
Altoura Chauffeur & Limousine Service (SSM: 003772097-V) (“Altoura”, “we”, “us”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains how we handle the information you share with us.
1. Information We Collect
When you make an enquiry or booking, we may collect:
- Your name and contact details (phone number, and email address if provided)
- Trip details such as pick-up and drop-off locations, dates, times, and number of passengers
- Flight information for airport transfers, where provided
- Vehicle preferences and luggage requirements
- Any additional information you include in your enquiry message
2. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotations
- Confirm, manage, and fulfil your bookings, including airport transfers, intercity travel, hourly or daily chauffeur services, and corporate or event transportation
- Communicate with you about your trip, including via WhatsApp, phone, or SMS
- Monitor flight schedules to coordinate timely airport pick-ups
- Improve our services and customer experience
3. Sharing of Information
We share your details only as needed to deliver your booking — for example, with the assigned chauffeur or driver. We do not sell or rent your personal data to third parties. Payment information is handled securely by our payment providers.
4. Data Retention & Security
We retain your information only for as long as necessary to provide our services and to meet legal or operational requirements. We implement reasonable protective measures against unauthorised access, loss, or misuse.
5. Your Rights
You may request access to, correction of, or deletion of your personal data, subject to applicable law. To make a request, please contact us using the details below.
6. Contact Us
- Altoura Chauffeur & Limousine Service (SSM: 003772097-V)
- B-25-10 Residensi PV21, Jalan Usahawan 2 off Jalan Genting Klang, Taman Danau Kota, 53300 Kuala Lumpur
- Phone / WhatsApp: +60 12-620 5390
- Email: altoura.sales@gmail.com